viagogo refund australia

Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. If You do not qualify, do not use the Services. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Dec-23-2017 03:49 PM. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. 7.3 Additional Policies. Contact Viagogo directly - raise a complaint & request a full refund. FILE A DISPUTE WITH YOUR BANK. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. the price it is sold for on the primary market). 2.12 Seller Payment. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Yes! If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Read more: Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Performance & security by Cloudflare. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. By using our Site, You agree to accept this Agreement. What is the viagogo complaint handling process? All sales and bids are final. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. About this app. it is a scam. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Welcome to viagogo's online ticket exchange (the "Site"). Why can't I see my order or sale in my account? CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Viagogo has advised customers who cannot attend a rescheduled event. See something that's not quite right in this article? viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Send the completed form to the office processing your application. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Piggyback tickets may not be sold in the same listing. My event is cancelled or postponed - What do I do? Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . This could be a tough call for many internet shoppers. Released by: If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. It is headquartered in the United States and owned by StubHub Holdings. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Be the first to hear about special offers. The caretaker period for the NSW Election commenced on 3 March 2023. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 1.3 viagogo Guarantee. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. If the Google listing says ad, do not click. Join millions of happy customers that have attended their favourite events, thanks to viagogo. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Australian Competition and Consumer Commission (ACCC). Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 6.4 Release. ! The. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 2.10 Collecting Payment. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Please note this does not include any sales or value added tax that may be payable on viagogos fees. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Third, watch out for drip pricing. viagogo AG is registered in Switzerland, Company No. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. We will also add sales or value added tax on our fees as applicable. What ticket resellers must do Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. PLEASE REPORT THEM TO PREVENT MORE VICTIM! Provide documentary evidence with your request to support your claim. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. They take your money and have no way to ensure you get the tickets. I haven't received an email confirming my order. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Here are our four CHOICE tips for safe ticket buying. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. NSW Fair Trading investigating Viagogo for unlawful behaviour. Read more: Why is the price printed on the ticket different to what I paid? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Prices are set by sellers and may be below or above face value.". You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Dont think you would be the lucky one. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. It didn't. Until recently, the final cost price of a ticket . Viagogo will never pay you after you sold your tickets and you can never get back your money. You will pay NT$9225. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. But the messaging in small letters at the very top of the screen is easy to miss. 3.4 Indemnity. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. We will not allow You to buy or sell tickets before You have registered with Us. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 2. 6.11 Permitted use. Minister for Small Business. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I understand the answer but I dont like it. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. If tickets are not consecutive, then the Seller must create a separate listing. This does not prevent us from varying these terms without reference to them. Save. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. After you raised a dispute did paypal stop or refund deduction from card? Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Cloudflare Ray ID: 7a293b3f6b3e1afb ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. 2.4 Listing. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. To share your thoughts or ask a question, visit the CHOICE Community forum. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 6.6 No Agency. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Note that this is separate from any Tax viagogo is required to charge on its fees. Protect and prevent people from becoming victims of scams by companies or individuals. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. -Discover the hottest events in your area. We are not involved in the actual transactions between Buyers and Sellers. And we're hardly the only ones who have a gripe with the company. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. 2.15 Claims under the viagogo Guarantee. During this time, the Site will be temporarily unavailable. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. We will also add sales or value added tax on our fees as applicable. At no time do We provide the Buyer's payment information to the Seller. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Original price eur159!!!!! Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. If you fancy a viagogo event roulette then use this company. ACCC chairman Rod Sims said the statements created a false sense of urgency. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Checked for accuracy by our qualified fact-checkers and verifiers. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Event dates, times, venues and subject matter, which are listed on the ticket, may change. This may limit your ability to be grantedanother visa. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. You can email the site owner to let them know you were blocked. 2.1 Requirements. ! In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". 7.2 Copyright. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. There are limited situations where refunds can be granted. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. The ACCC has also advised consumers to steer clear of Viagogo. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Viagogo ranks 177th among Tickets sites. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Viagogo pays search engines like Google to appear at the top of search results for major events. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. 2.6 Making an Offer. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Viagogo said in a statement that it offered a high standard of. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. 2.13 Ticket Information. 6.5 Tax Indemnity. However, Moody's Investors Service reported yesterday that Baker's . 1. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Sellers should use our automated online confirmation process. (We were shopping for tickets in section 123. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. They can't be trusted. This is so we can promote the sale of tickets and items that You list for sale. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Contact @viagogo over social media Set up a Twitter account. -Explore the world's largest selection of events. Also, buyers only pay once they have been to the event and had no issues.