In the Business to Business Service category. They don't care at all.. don't use payactive..please don't. Hi Angelica,We sincerely apologize for your negative experience. 2023 GOBankingRates. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Just send an email to support@payactiv.com. We'd like to turn this around ASAP. Ive wrote a review before and I went back and Changed it but this time Im sticking to my review worse company ever no one helps you you cant access your earnings when you need them everyone is rude as hell when trying to figure out why the app is not updating Ive talk to 6 different people in 2 weeks and everyone says Aw wait 24 to 48 hours NO ONE HELPS unless you write a review its ridiculous I mean its really false advertisement because you are not able to access your money when you need it even if you work all your hours.I have screenshots of every person Ive talk to even the ones that open the chat ask what they can help you with them never respond again or close out the chat smh but thats how they do business. Payactiv is free to use if you sign up for a Payactiv Visa Payroll Card and request a cash advance. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. PayActiv, Inc. And PayActiv comes close, which is why it earned a 4.9 rating in this category. Learn how we maintain accuracy on our site. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. One of our representatives will be reaching out to you shortly to assist you. She did such a wonderful job, was patient and empathetic and had my problem fixed instantly. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. Payactiv is slow to update employees' accounts with their earned wages, despite repeated requests from users. But options are limited if your employer isnt enrolled with Payactiv. We spend all day researching the ever changing landscape of HR and recruiting software. Hence, our vision is simple bring financial security, dignity, and savings to the millions experiencing financial stress. Immediate access to wages earned today3. Finder monitors and updates our site to ensure that what were sharing is clear, honest and current. Hi there,We sincerely apologize for your negative experience. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). payactiv has an overall rating of 3.4 out of 5, based on over 61 reviews left anonymously by employees. finder.com is a financial comparison and information service, not a bank or product provider, We cannot provide you with personal advice or recommendations, Possible Finance Mobile Installment Loans, Fast5kLoans Short-term Loans Connection Service, Instant to a Payactiv card, otherwise up to 48 hours, 2.63 out of 5 stars, based on 41 customer reviews, 3.3 out of 5 stars, based on 354 customer reviews, 4.8 out of 5 stars, based on 28,100 customer reviews, 4.7 out of 5 stars, based on 29,699 customer reviews, Instant in some cases otherwise up to two business days, Register on app and connect to bank account before requesting funds as needed, Apply online and connect to bank account each time you apply, Available to salaried and hourly employees, Limited options if your employer isnt enrolled in Payactiv, Potential program fees of up to $5 per pay period, SmartSave tool to help you set monthly savings goals, Access to online banking through the Payactiv debit cards, Exclusive discounts on gas, prescription drugs and other products, Bill pay and the ability to transfer funds to Uber and AmazonCash. $1,000+ monthly income, direct deposit, US citizen or permanent resident, ages 18+. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. She was very polite and kind. It goes against our guidelines to offer incentives for reviews. 2023 Payactiv, Inc. All Rights Reserved. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more. Advances can reach 50% of your earned wages though some employers may limit how much you can borrow. Some reviews on Trustpilot point out the company's unreliability, stating that Payactiv has very poor customer service, which is hard to reach. First, since the money in your PayActiv account is held by Central Bank of Kansas City, an FDIC-insured institution, your money up to $250,000 is protected. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. PayActiv achieves high marks in both areas. Agent assisted me and resolved my issues very quickly. This is the absolute worst app!! Employees will have to pay between $1 and $2.99 every time they withdraw money from their earned wages., Users have reported that they are extremely disappointed with Payactiv's customer support as representatives either do not respond on time or don't fix the issue quickly.. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Very friendly, respectful, it genuinely seems like he enjoy his job or definitely a people person. :). I was extremely frustrated before calling and speaking with Ava. Ronnie OConnor was AMAZING he was so efficient and went above and beyond to make sure a resolution was met and was such a great active listener. Learned alot about financial stress and that I was not alone. No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future, In 2012 we innovated the way to get paid when you work, not two weeks later. But Payactiv takes reasonable measures to protect its customers information from theft and loss using SSL encryption techniques and authentication procedures. Box 30963, Oakland, CA 94604, Image: Young woman using a mobile phone and laptop while working, Image: person using their smart phone at a desk, Image: Man and woman sitting on a couch together, looking at a tablet, Image: Woman sitting on her couch in her living room, reading on her tablet, Image: Woman standing in a laundromat, looking at her phone. PayActiv advances wages that workers have accrued but haven't yet received. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Payactiv Payactiv Write a Review Starting Price: $1 Alternatives to Payactiv Claim this Software page Payactiv is available for Cloud, iPhone, iPad and Android. Using Payactiv to get an advance on your paycheck can help you cover an emergency expense without having to resort to payday loans, which are known to be risky. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. Student Loan Forgiveness: Will You Qualify for $0 Payments Feb. 28 marked the first day of the Supreme Court hearings on President Biden's student loan forgiveness program. Finder is a registered trademark of Hive Empire Pty Ltd, and is used under license by Verification can help ensure real people write reviews about real companies. Customer complaints are largely related to technical glitches that leave people unable to access their funds or manage their money. :). It requires no credit check to access funds, and the amount you can withdraw is based on the pay youve earned. We always try our best to do our job well, and your kind words make it all worthwhile. As such, it permits employees to access up to 50% of their paycheck prior to payday. :). Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Thats the fee a merchant pays us with every card transaction. Hi Jennifer,Please accept our sincerest apologies for all the inconvenience that you had to face. The Consumer Financial Protection Bureau (CFPB) no longer requires lenders to consider your ability to repay a loan. Oops! If I have any future issues, I know I will be taken care of. 1 CONNECT Work your way Get company announcements, pick up shifts, and get reminders and alerts from work. If your employer is enrolled in the Payactiv EWA program, youll be able to access funds from your paycheck up to two days in advance (four days in advance if youre a government employee). Payactiv Review. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Talk with a financial professional if you're not sure. We update our data regularly, but information can change between updates. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. All five stars is for Ned not this company.I've been having an issue since Feb 10. These apps offer advances on your wages to help avoid overdraft fees and expensive short-term loans. We're working on your case. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. We'd like to turn this around and resolve your issue ASAP. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. PayActiv earned its 4.7 score from GOBankingRates based on the following features. Payactiv is the winner of the Innovative Payments Associations Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. Receive and send funds to other members. he is a great agent and payactiv needs to give the man a raise cause he is awesome. Get offers from potential lenders in minutes by filling out just one online form. View our transaction pricing details. Have a blessed day. These offers do not represent all deposit accounts available. We'd like to turn this around and resolve your issue ASAP. You can only get your advance two days ahead of time, and youll have to sign up for a prepaid debit card to receive the funds. Our buyer guides are meant to save you time and money as you look to buy new tools for your organization. Hi Regina,Thank you for taking the time to write a review about your experience. This may result in yourhaving access to the funds sooner. Payactiv in 2012 created earned wage access, a service that allows workers to get an advance on their paychecks between pay periods. A co worker of mine tried to warn me about pay active. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Prevention Platform. If it's wasn't for the supervisor on shift Ned T. This would received 0 stars. And its only free if you sign up for direct deposit to a Payactiv Visa Payroll Card. I hate my job use this company. Have a blessed day. Payactiv has partnered with 1500+ businesses and served over 2 million users since its inception in 2012. Auto, homeowners, and renters insurance services offered through Karma Insurance Services, LLC (CA resident license #0172748). Head to our FAQ page for answers to common questions regarding Payactiv services. I appreciate her help please give her a raise . President Biden's Fresh Start program has placed $34 billion worth of delinquent or defaulted student loan accounts into "current" status. This rating has decreased by -17% over the last 12 months. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. Payactiv is part of a growing trend of apps that offer low-cost alternatives to a more traditional option: the payday loan. Visit our guide to cash advance apps to learn about how these apps work. They provide their employees lunch and a nice work atmosphere. I opened an account on the recommendation of a colleague, she told me that this bank has a lot of nice bonuses, but there was only one bonus, my account was closed. We use dedicated people and clever technology to safeguard our platform. We strive to provide the best experience we can for our customers, and we're sorry that your initial experience did not meet the standard. Faster access to your money. finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more., The Payactiv app, linked to your attendance tracking system, turns your working hours into earned wages that you can access on-demand, at any point in time, without having to wait for payday. This date may not reflect recent changes in individual terms. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. We'd like to turn this around and resolve your issue ASAP. Learn more at www.payactiv.com. Please call Member Support at 833-675-0553 or email legal@creditkarma.com or mail at Credit Karma, LLC, P.O. 24 Reviews Visit Website. If you have specific questions about the accessibility of this site, or need assistance with using this site, contact us. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. 1 Standard rates for data and messaging may apply from your wireless provider. We're available 24/7/365. David m helped me out when I needed it! Love you Davis M! He fixed the issue, even when my phone died and I called back. m was so helpful he updated my ewa hours so I could handle all my business. :) DC Darius Cohn 1 review US Oct 10, 2022 Mr. Darius Cohn Mr. Ronnie O'Connor made my call to customer service an awesome and pleasant experience. CONS. Editorial Note: This content is not provided by PayActive, Empower or Dave. By clicking the 'Subscribe Now' button, you agree to our Terms of Use and Privacy Policy. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Get connected with multiple lenders you might qualify with even if you have bad credit. PayActiv is a revolutionary fintech company providing a needed service for many workers who need just a little help getting from paycheck to paycheck. The Empower app offers fee-free cash advances between $25 and $250 to users, along with a cashback debit card. You can also consult 1:1 with a financial coach to discuss savings, budgeting skills, how to improve your credit score, debt management, and more.. Payactiv Connect is an internal communication platform within the Payactiv app that employees can use to stay up-to-date with company news, reach out to coworkers, view their schedules, assign and swap shifts, and receive Payactiv news. Replies to negative reviews in < 24 hours. To resolve your issue, we need your account details. However, there are very few additional fees. It works with existing systems and theres no cost to the business in offering Payactiv services as an employee benefit. I should have listened! So far weve moved $5B+ in wages to workers, helping save $400M+ in predatory fees and penalties.**. I will never forget this. I haven't even gotten "I'm looking into your account", it's as if they open the chat to look busy and then do nothing because they're lazy or are trying to take on far too many chats at once. Hi Victor,We sincerely apologize for your negative experience. The Payactiv Visa Card also provides other benefits like getting access to your paychecks early by up to 2 days, autopay, an exclusive discount marketplace, discounts on gas, movie tickets, and more., Payactiv's SmartSpend syncs with your Payactiv app and Visa card to track expenses and provide guidance on spending and saving decisions. We may receive compensation from our partners for placement of their products or services. Its compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). In the Business to Business Service category. . If you have Payactiv from work, you will see hours worked and your current earnings in the app and you can transfer the accessible amount to your bank, card or get as cash. Learn how its rewards program works and see if the card is right for you. Shes the best and everyone should be more like her. Head over to our Support Form and someone from our team will assist you. Customer service is rude!! In 2020, Payactiv released a short film titled, "We Heard You." Indeed Featured review. . * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Get company announcements, pick up shifts, and get reminders and alerts from work. Multiple attempts at using live chat were completely ignored with zero response after the initial greeting, in one case after an agent sent the greeting the chat was closed for lack of agents. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. thank you! PayActive interfaces with your employer's time and attendance system to make your pay available as it is earned, rather than waiting until payday. All Right Reserved. :). We always try our best to do our job well and your kind words make it all worthwhile. Harry Maxwell was Very polite, explained each step to help me to get back in my account,, and took his time with me he was very very helpful and help me in so many ways and took his time. Have a blessed day. Have a wonderful day. Have a blessed day. Your earnings, spending and savings with you in control. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. while there was some slight communication issues between the rep and I after explaining my situation properly, Jay M handled the issue extremely quickly and professionally. This company offers employers and their employees the opportunity to access their earned wages before payday. Student Loan Forgiveness: Bidens Fresh Start Plan Deemed $34 Billion Success How It Benefits Borrowers, Student Loan Forgiveness: 5 Takeaways From Supreme Court Hearing Day One, country's estimated 7.1 million unbanked households, Access your paycheck up to 2 days early or get a cash advance even sooner, No activation or monthly maintenance fees, Gain financial insights and access to money management tools through the app, Funds up to $250,000 protected through the FDIC-approved Central Bank of Kansas City, Can only access 50% of your net pay as an advance, Some features are only available if your employer is part of the PayActiv EWA program. Comes with the option to change your due date so you wont fall behind on repayments. One of our representatives will be reaching out to you shortly to assist you. Have a blessed day. and you know what happened Payactiv closed the account after asking for a bunch of documents, from bank statements to utility bills. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. Replies to negative reviews in < 24 hours. For two whole months I tried to get money from the bank they sent it back to, which resulted in two late credit card payments and a debt to my cousin! A team member will be in touch ASAP. Hi Lasheka,We sincerely apologize for your negative experience. 2023 Trustpilot, Inc. All rights reserved. eToro Review 2023: Is It the Right Trading Platform for You? However we may earn a small fee if you click on vendor links on this page. As a next step you can visit the Payactiv website or read our research on the Best Financial Wellness Software.