marta mobility customer service

Appeals must be received within sixty days (60) of receipt of the denial letter. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Mobility Fares. MARTA Customer Experience. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Please complete the MARTA Mobility Breeze Cards are not transferable. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. . It is the operators responsibility to ensure that mobility aids are safely secured. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Same day cancellations are cancellations made on the date of travel. Also, only you are allowed to use your Reduced Fare Breeze Card. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Operators are not permitted to handle service animals. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Solicitation or selling goods or services without the express permission is prohibited. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. I think that things are what you make it. However, a replacement fee will be charged for each lost or stolen card. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Superintendent of Mobility Operations Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. . MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Learn more. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. MARTA Mobility. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). A $5.00 replacement fee will be charged for all subsequent replacement cards. The fax number for Mobility Eligibility is 404-848-6900. . MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Click hereto access the Mobility Reservation System. Five Points Lost and Found Office is temporarily closed. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. MARTA Mobility Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs The Ready Time is the earliest time in which a vehicle may arrive at the customers location. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Mobility Fares pageto learn more about paying for MARTA Mobility. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. CCRs will provide a Ready Time when the trip request is confirmed. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Partnership Program. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Lost Item Inquiry Formfor lost items. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Also please be advised that this card must be surrendered upon request by a MARTA official. Small strollers or carts must be securely held and not block aisles or passageways. We apologize You willstill have the optionof goingintovoicemail. Applicants should indicate whether they will travel with a PCA during the application process. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Card or the customer must pay cash. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. 2. Cards MUST be turned in immediately for a re-placement at no cost. MARTA Customer Experience. 3. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. You may also e-mail: The fax number for Mobility Eligibility is 404-848-6900. Visit our MARTA Mobility page to see the qualifications for this service. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Customer Service. Simply tap your card on the Breeze target wherever your riding. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. (Forsyth Street side of the station) Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. It's part of making MARTA a transit system everyone can use. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA Transit; MARTA Service; Facebook; Instagram; It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. 404-848-5826. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA's Fixed Route services include bus and rail transit services. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). VI Complaint Resolution Procedure and Form. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. A MARTA Mobility Service Agent will explain the service and/or mail an application. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA Police (Non-Emergency) 404-848-4900. Additional companions will be allowed on a space available basis. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Parking Availability; Parking Fees; Key Parking Status; More. For this reason, different types of eligibility that have developed in the transit industry, including: A MARTA Mobility Service Agent will explain the service and/or mail an application. Conditional eligibility (some trips). MARTA is smarta! Wheelchairs are defined as three or more wheeled devices. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. If the visitors disability is apparent, this documentation is not required. Is a shared ride, advanced reservation mode of public transportation. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Atlanta, GA 30303, MARTA Headquarters Building MARTA reserves the right to limit the number of replacements. Standard fare is $4. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Riders' Advisory Council; . MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. 404-848-5826. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Mobility Fares. The application has two (2) parts (A & B) and is the first phase of the process. MARTA Mobility. MARTA Mobility service is curb-to-curb. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Customers will be asked to leave a voicemail with their name and phone number. How do I use my Reduced Fare Breeze Card? Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. When does my Reduced Fare Breeze Card expire? The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Subscription service can be suspended for a maximum of thirty (30) days. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 2424 Piedmont Road NE Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The customer may write a letter requesting an appeal to: Travel Companions are subject to the regular MARTA Mobility fare. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Customers are allowed to bring bikes on buses that are equipped with a bike rack. 4. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. 404-848-5826. Please be advised Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA Police (Emergency) 404-848-4911. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save http://www.itsmarta.com/ride-with-respect.aspx. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. If you were issued a permanent card, your eligibility expires three years from the date of issue. Service cannot be provided earlier, later or on days when regular MARTA service is not available. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Bus times vary by individual route, so be sure to check the schedule for your specific route. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. 2. Customer zip code, which is the password to access the automated system. At a Breeze Vending Machine in any MARTA rail station. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Customers may travel with one companion. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. For more information, please call Customer Service at (770) 427-4444. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle.