on The premiums for standard death and TPD cover range from $2.21 per month to $47.73 per month (for females) and $4.71 per month to $57.44 per month (for males). If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. Thanks Michael. Together, these products are referred to as the BT Panorama products. It may be worth upgrading to BT Halo. on Call us now and talk to an expert. We use cookies for security purposes, to improve your experience on our site and tailor content for you. Contact from abroad. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. If you've decided to select this super fund, you can apply online in less than 15 minutes. Moving house? Level 10, 99 York St, Lending criteria apply to approval of credit products. +612 9155 4030, BT Panorama Keep me signed in. Sorry if that causes you any trouble. GPO Box 3917 (charged by the fund manager), 0.34% p.a. If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. Please provide your full name, member number and best contact number including state area code with landline numbers. Identity verification on any device using your present methods have been locked for 20 minutes. Let us help you out with your query. Bank transfer (account number: 00375853 sort code: 20-00-00) using your account number as the reference. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. Except for any liability which cannot be excluded, Chant West does not accept any liability whether direct or indirect, arising from use of the Information. If you pay it off early, youll also get a 1% discount, bringing it to 56.10. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Go to manage preferences and turn app notifications on. Lets go! If you need help remembering your username or password you can use the links below. Consider its appropriateness to these factors before acting on it. Buying from BT Use the mobile app to keep track of employer contributions. If your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC). of your total balance. To the extent that any Information provided is advice, it is General Advice (s766B Corporations Act). BT ID or Email address. Thank you for the response its not great for a communication company that you cannot contact them! Hi@KH1 sorry that you have not received your equipment. The following form allows you to search all of BT. The BT Super for Life is the default investment option, under which your investments are allocated for you based on your age. 0 Ratings Where the performance, fees and insurance data for the MySuper fund vary according to the member's age, results for 1 - 8 of 8 Compare Important information about our super fund comparison table Sydney NSW 2000, Find a Product Disclosure Statement (PDS). The courts would usually weigh several factors and existing provisions (e.g. What are the key features of BT Super for Life? Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. Once we make a decision about your complaint, well write to you with the decision and the reasons supporting it. to 1.73% p.a. Calling from overseas: Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios For further information about our complaints process, download our Complaints Policy. It looks like you might have selected Yahoo when setting up your email, please select Other and then enter your email address and password. Email: Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Please use one of the customer service options listed above. Please enable it prior to continuing. GPO Box 1901 Melbourne VIC 3001 Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. Your application for credit products is subject to the Provider's terms and conditions as well as their application and lending criteria. Contact us to learn more about how you can get the most from your BT Super. If you have any questions please contact the support team on 132 135 or via our secure online form . Please provide your full name, member number and best contact number including state area code with landline numbers. Compare these popular industry funds side-by-side. If neither of these are the problem, try disconnecting and reconnecting again it could be that youre trying to connect to the wrong router. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. What are the BT Super for Life investment options? 511363 for the provision of general insurance products. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Learn more, You may be using an old link, to view your email please go to. What will my retirement age and lifestyle be? BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel. You can lodge a complaint using any of the options detailed above. To give feedback or lodge a complaint about our products, services or the website, please see details on how to below. The following form allows you to search all of BT. BT Super for Life offers two different insurance options: standard cover or customised cover. Find out how investment markets affected your super returns. There's the convenience of logging in at bt.com.au/ btsuperportal or on the Panorama App, using your username and password. When you open a BT Super for Life account, you will automatically receive standard insurance cover which includes cover for death as well as for total and permanent disability (TPD). Office of the Australian Information Commissioner Youll need to have your account number ready if you call. There is no charge for accepting any rollovers, however before requesting the rollover, you should consider where your future employer contributions will be paid (if your employer contributions are currently being paid to another fund) and check with your other fund(s) to determine whether there are any exit or withdrawal fees for moving your benefit, or other loss of benefits (eg insurance cover) noting that you may not receive the same type or level of benefits after the rollover. The fees and costs provided are current as at19 February 2019 and may vary from time to time. You'll find more addresses in our Customer complaints code. All examples and images are for illustrative purposes only. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. Family Law, Inheritance Law just to name a few) that protect and ensure that the remaining assets will be distributed in a fair manner. Chant West ratings and research are prepared by Chant West and are not connected in any way to research and ratings prepared by any of our related entities. BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. You can call the ombudsman on 0330 440 1614 or email enquiry@ombudsman-services.org. Can I withdraw part of my super from bt and leave money in there I am retired, Thanks for your question and apologies for the delayed response. If you have attachments send your complaint by post or use the online form. To get the best experience from our website, we recommend that you enable JavaScript. If youre checking your speed through the app, you should press speed to your hub and speed to your device. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Sydney, NSW, Australia 2000. 19h25. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. Death cover ranges between $15,000 and $300,000. If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chat. Read thedisclosure documentsfor your selected product before deciding. BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Click here for more information. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. A will can be challenged by the estranged family, especially if it resonates unreasonable outcome to their family and dependents. finder.com.au is one of Australia's leading comparison websites. (c) 2022. There is no email contact, only a phone number. Please note that time limits apply for referring matters to AFCA. Log into your account to set up your direct debit or locate your BPAY details. Current as at 19 February 2019. Anyone in Australia that is 18 years of age or older. of your account balance, Up to $95 p.a. Employers have up to 28 days (after the end of each quarter) to make super payments. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. We value our editorial independence and follow editorial guidelines. Request a callback, Mail: GPO Box 7490, Cloisters Square WA 6850, Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time), Email: I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. Find out more about how claiming a tax deduction works. Developing a consistent approach to saving and investing will help you stick to your plans in 2023. BT platforms provide one place to manage your clients' investments, SMSFs, super and insurance, supporting you and your clients to manage their wealth. How can I boost my super and retirement savings? Finder Wallet operates the Finder Apps digital asset trading and wallet services. Contact BT. A crash course to get your life together from careers and finances to self-care and relationships. Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. I do not have a part number it was a pair of digital phones that came with the Halo package. finder.com.au has access to track details from the product issuers listed on our sites. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 Technical support. Are these phones part of a digital voice order? If you're a Westpac, St.George, BankSA or Bank of Melbourne customer, you'll be able to see your super next to your everyday bank accounts in your online banking. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) or the information they can provide. 13h48. Acceptance by insurance companies is based on things like occupation, health and lifestyle. Open an account in minutes If youre ready to get started you can apply online in about 10 minutes. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). Please try after 20 minutes. If you have attachments send your complaint by post or use the online form. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. We can help you improve both of these if you give us a call today! We noticed that you have JavaScript disabled on your web browser. Target Market Determinations for our products can be foundhere. Speak to an expert and have your query resolved in minutes. Our Privacy Statementexplains how we use cookies. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? How can I make a complaint? It is recommended that you talk this with legal experts who can help you get a clearer understanding on the right path to take. We dont compare all products in the market, but were working on it! We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. If youve decided to switch to BT broadband, there are two ways you can go about this. +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Please find belowinformation on how you can buy some of BT's surplus assets. All costs are inclusive of GST unless otherwise stated. BT Help | Get support with BT products and services | BT Help Help and support Having problems watching or accessing Sport? Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. Keep me signed in Help > Create new Email address > Go to our email log in page > to log in to your BT Mail inbox. I have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to follow We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. I don't believe it was a special deal that was not how it was sold it came across as standard. However despite BT saying the order is complete they are still to deliver the phones. Also check out the latest hints and tips for Panorama users. Set up your utilities, today! BTFM is a member of BT Financial Group - A Division of Westpac Banking Corporation. This stage has a very high allocation towards growth assets. You have been temporarily locked out. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market. : full name, contact details and residential address, Your current superannuation details, if you'd like to roll over your super into your BT Super for Life fund, Your investment and insurance choices ready. Investment, super and insurance solutions to empower our customers to build and protect their wealth. Were reader-supported and may be paid when you visit links to partner sites. We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). 21-04-2020 any inaccuracy in such information. You can update your postal or residential address, email address and home phone number by logging in to your or mobile app and selecting my details. . on You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. I've checked and we are not aware of any stock issues currently. For example, if you were born in 1983, you'll be invested in the 1980s Lifestage investment option. BT looks into all of its complaints in-depth to make sure all issues are put right and that it doesnt happen again. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. In addition, depending on your investment choices, the following fees and costs may apply: # Other fees, costs and charges may apply to your BT Super Invest account, such as a cash account fee and transaction costs eg buy/sell spread. For help switching broadband providers, give Utility Switchboard a call on 020 3048 4598. Make sure you have your account number to hand when you get in contact (you can find this on your bill).