To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. Cant wait to see you soon. Aritzia is expanding its donations. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Your repair is safe and secure at the store location you dropped it off at. Once we receive your package, well process your return within 7 to 10 business days. Aritzia Community Sponsor Package - Diamond, Aritzia Community Sponsor Package - Double Diamond, Aritzia Distributes 10,000 Packs of Leggings and T-Shirts to Healthcare Workers, distributed to those on the front lines of COVID-19. Star Newspapers Limited and/or its licensors. By subscribing to this BDG newsletter, you agree to our. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. This article will answer your questions about the Walmart return policy, including the COVID-19 changes, and bring you the latest updates. Get our Fashion & Beauty newsletter by tapping the button below. Net revenue increased by about. The Aritzia Refund policy is similarly strict . The easy-to-wear, easy-to-wash clothing included in the set is meant to help healthcare workers transition pre- and post-shift, keeping sanitary standards in mind. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. How can I get this? Calls may be live or prerecorded. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. Bottom line Both companies. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. "Y'all are a multimillion dollar company. Youre in good (clean) hands.As we welcome you back through our doors, you can enjoy Everyday Luxury at ease, knowing that weve taken industry-leading health and safety precautions. Retail sales exceeded expectations in the U.S. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. From your order detail page, select Return Items to fill out the return request form. We are the place to shop right now in the United States, Hill noted. Want good news asap? Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. The Company designs apparel and accessories for its collection of exclusive brands. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. While Aritzia is no stranger to designing its own signature brands, it created a limited-edition capsule collection to celebrate an equation at the heart of it all Women to the Power of Women which dropped ahead of International Womens Day, this past March. We learn, we refine, we continue to make changes, Wong shares. Its Time For A Dress Refresh Shop The 9 Biggest Styles For Spring, How Dressing Weird Became The Ultimate Fashion Flex, TZR Editors Share The Fashion Trends They Are Investing In For Spring, Diors Fall/Winter 2023 Collection Was A Nod To Strong Women In History. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. Were extending our Returns & Exchanges policy. Wong declined to share any specific benchmark goals for achieving greater BIPOC representation in its corporate structure at this time. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected]. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. Insider info on sales, new arrivals and more good stuff. Aritzia Refund Policy. Aritzia marketing calls and texts may use an automatic telephone dialing system. 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. While International Women's Day and Women's History Month are notable occasions to celebrate the power of women, Aritzia recognizes women all year long, in leadership and executive roles. Message frequency varies. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. Aritzia started a phased reopening of stores on May 7. 2023 BDG Media, Inc. All rights reserved. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. When typing in this field, a list of search results will appear and be automatically updated as you type. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. 16, 2020, 07:00 AM. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. We look forward to the day we can open our boutiques to you once again. Once signed into your account, access your. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. After 14 days of reopening, we will no longer accept returns or exchanges. So in an effort to make things easier for you, weve compiled all the facts in one place. We are not able to offer exchanges online. On this page youll find store info, shipping info, and all the As to your most pressing Qs. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Aritzia says it's increasing precautionary measures to ensure the well-being of its concierge and distribution centre employees. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. Are your stores open? Walmart's Return PolicyCOVID-19 Changes. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. "Our goal is to do our part for the global well-being. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. Section: COVID-19 Return to Work on Campus Series Policy Number: 1102 Responsible Office: Human Resources Effective Date: 7/30/20 Revised: 9/28/21; 11/2/21; 1/13/22; 10/19/22 POLICY. Free shipping & free returns on all orders, all the time. Aritzia Exchange Policy. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. |. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). rights reserved. What if I need to return or exchange something? "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. CBC's Journalistic Standards and Practices. Aritzia is a vertically integrated, innovative design house of fashion brands. The brand declined to comment on this shift in sizing. All sale and discounted items bought in store are final sale. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. It can take up to 14 days to receive and have your return processed onto your original method of payment. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. "When we made the decision to close our stores in. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. "The minute we closed all of our stores in mid-March, we started planning to reopen. By Mar. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Were following every protocol and doing everything we can in our boutiques, distribution centres and support offices to ensure the safety of our people, our community and you. As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. Aritzia has a pretty strict (and somewhat unique) exchange policy. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. To order 2023 Vox Media, LLC. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Services Minister Bill Shorten has urged anyone who has run out of sick leave to apply - not just casual workers who aren't typically entitled to sick leave. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Don't worry, you can unsubscribe from our mailing list at any time. Thank you for supporting us, so we can support our people. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Audience Relations, CBC P.O. You can pick it up as soon as the store reopens. Lets continue to take care of each other. Retail revenue jumped 72% to $305.3 million, up almost 45% from 2020, tracking comparable sales growth of 58% and 26% from the third-quarter last year. permissions/licensing, please go to: www.TorontoStarReprints.com. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". After 30 days, we will no longer accept returns. Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. from 8 AM - 9 PM ET. As we navigate this complex and changing landscape, were being challenged on a daily basis. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. While our stores are reopening, we recommend returning your order and placing a new order online. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Aritzia is an innovative design house and fashion boutique. Let's continue to take care of each other," continued Mr. Hill. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Can I refund it? real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. Aritzia will provide an. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? Aritzia Community Relief Fund + Our People. Yes. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. It was really important for us not to layoff or furlough anyone. When typing in this field, a list of search results will appear and be automatically updated as you type. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity to expand its business amid the global pandemic. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. Cision Distribution 888-776-0942 Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. We appreciate your patience during this time. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Sorry, no refunds to original form of payment for sale or discounted items. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. Your consent is not required as a condition of any purchase. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. Hit the Submit Order button before you're ready? By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Jennifer Wong, COO and president at Aritzia, Photo Credit: Evaan - https://evaan.com. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. "Well take those learnings into account as we move forward." While successful in keeping its team intact, the move received mixed reviews from its online community. This report by The Canadian Press was first published July 9, 2020. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). By working with organizations that have expertise in nonwhite representation, mending singed relations with Black consumers and radically pivoting its internal treatment of Black employees, the brand has the opportunity to grow authentically, so long as it is willing to change.