If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 7.2 Copyright. . 4. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 1. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The 1975 Tour 2023. FanFair Alliance - Ever get the feeling you've been cheated? Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Even after I provide my bank statement to them and their . You should typically get a refund for the ticket and any fees or service charges within 30 days. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 7.1 Ownership of Intellectual Property. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Rufus Du Sol Tickets. My partner has a job where he is required to go away at the last minute. If You do not qualify, do not use the Services. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Travis Scott performs on stage during Wireless festival in London last year. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. 'It's been a bit of a headache and I don't know where I stand with anything.'. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. One Direction Tour 2023. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Including any such items constitutes a material breach of these terms and conditions. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? They gave me complete nose bleed seats. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Mar 1, 2018. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement All redress are non-exchangeable/non-refundable.. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. How do I unsubscribe from your newsletter? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. It states that if an event organiser offers tickets to . It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. You also warrant that you own the tickets. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. 5.Select 'Item dispute', click Continue and follow the on . ! If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 2. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. If the event has been cancelled, send them evidence of this. Taylor Swift Tickets. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Andr Rieu Tickets. I was promised a refund because the tickets I bought were corrupt. We always ask that people only buy from authorised sites in order to protect themselves.'. Send us your story with as much detail as possible to fill out our investigation. We will contact you. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. They did not send me my ticket information until the day before the concert. We will also add Tax on our fees as applicable. Romeo Santos Tour 2023. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Piggyback tickets may not be sold in the same listing. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. I have lots of interesting documentation. Harry Styles Tour 2023. Eric Clapton Concert Tickets. Tickets for Waste Management Phoenix Open. No further contact on future rescheduled date since October 2020. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Shows from the North American leg were also postponed until 2022 for the same reason. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Hombres G Tickets. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Far too many 3rd parties in there. 2.1 Requirements. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. 3.2 Other Information. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I must have sent countless emails and phone calls. This is so frustrating its been 2 years !!! A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. We disagree with such restrictions and think they are not beneficial to fans. As well as charged me double the amount. Rufus Du Sol Tickets. Faye has now been refunded by her bank after making a chargeback claim. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Many event managers have already committed to providing refunds for cancelled events. has spoken to a number of ticket holders who have been denied refunds for cancelled events. 2.12 Seller Payment. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Stray Kids Tour 2023. I'm Travelling - where and when will I receive my tickets? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Gather all the information you have on the purchase. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Can Australians join in? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. 2.8 Notification. Ticket listings are a representation of actual seat location. 4.2 Stolen Property. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. expected to be mailed out. Waste Management Phoenix Open Ticket. If the event . I would love to join this lawsuit as I am in the same boat! Editor, Marcus Herbert. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Complain to the ticketing website. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 1.2 Ticketing Exchange. Jay Chou Concert Tickets. 7.3 Additional Policies. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Mtley Cre Concert Tickets. 1.1 Introduction. 6.9 Change or Suspension of Site. I had tried calling them and the day of the concert and no answer. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Required fields are marked *. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. This tracks your activity using third party cookies. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. administrator or law firm. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Viagogo is a ticket marketplace for concerts, sports and theatre events. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Let us know in the comments! Chris Brown Tickets. "If . It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Harry Styles Concert Tickets. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Viagogo reviews, customer feedback & support. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. To open a dispute: 1.Log in to your PayPal account. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Which? Join The National Math and Science Initiative Class Action, Today! 2.15 viagogo Guarantee. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Why can't I see my order or sale in my account? But to her frustration, Viagogo claimed the refund could take several months. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Top Class If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. What are the viagogo Terms and Conditions? Yes, add me. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. This is so we can promote the sale of tickets and items that You list for sale. . They take your money with no intention of even giving you anything for your purchase. 3.Click Dispute a Transaction. 5.4 Making Adjustments. Pretty straightforward, you'd think? It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. 2.14 Substituted Seat Locations. This does not prevent us from varying these terms without reference to them. 6.8 All Sales are Final. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo.
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