This was to be a birthday gift and I have this junk. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. 68. All the furniture is beautiful. His product knowledge put us at ease once we decided on our bedroom set. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. Cannot be returned. Even worse than this, I cannot get straight answer from the salesperson. Find out how we combat fake reviews. Posted: February 21, 2023. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. This is a high end store with dollar store customer service. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. A new customer service representative created another email to send to UPS. I recently purchased a condo after selling my home. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. On another point the art we have received couldn't have been better packaged and the delivery was great. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Everyone there is incredibly helpful and great to work with too. She has a flare and creative abilities which we appreciated. Here are 8 tips for writing great reviews. I ordered my furniture in February of 2022. Customer service's response was that since they are natural wood, it is expected they will have natural variations. And, we remain committed to never using wood from endangered rainforests. We are talking about approx 1k on an order of over 20k. The couch bent in the middle and was closer to the floor than the ends. They have gorgeous unique quality pieces at affordable prices. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Sales rep did further investigation and it seems that my order has not been processed at all! Daniel approach us and I shared my concerns. Delete Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. After the third time, the concierge suggested that I return the chairs and chose new ones. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. They refunded Le the wrong amount and sent a bill! If you placed your order in a store, contact your Design Consultant for status updates. We aim to provide readers with the most up-to-date information available about today's consumer products and services. 30 days: Bedding must be returned unused in the original product packaging. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. It is your responsibility to inspect your product upon delivery. The pros: Beautiful and interesting selection of coffee tables. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Had a very helpful designer who gave us numerous options and ideas. Some mixed feedback about delivery. How am I supposed to do that myself? Will you share my email, home, or business address with other companies? Anyone would miss this. Know what you want before you order but seriously you can't go wrong buying at Arhaus. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Sign up for promotions, decorating tips and more from our team. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. No follow through yet again. They said "we rarely get delays." Deceptive!! Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. He made several recommendations. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. On Arhaus Site, table I orderd takes 9 weeks! Great furniture and sales people. I had almost same bad experience as the folks put one star. The moment we walked in we knew this store fit our style. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Full-Time. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. For the entire four-story shore house. Furniture shopping is an oftentimes tedious and mundane task. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Customer service never calls back when you try to resolve the account. I will be going back there now that I know they have good customer satisfaction. Verification can help ensure real people write reviews about real companies. We've decided to keep it although we're not really happy with what we got. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Do you ship to Canada or other international destinations? Walking around aimlessly Tricia came to the rescue. | Read 21-38 Reviews out of 38 We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Clearance Items (marked Last Chance! It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Recently I attempted to locate some bedding at Arhaus that they no longer carried. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. I had been looking for a while and when I found this set I fell in love. Key Responsibilities. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. You have successfully subscribed to our list. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I'm being passed from employee to employee who have no idea what's going on. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. That looks normal. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Arhaus is a handcrafted furniture brand that was founded in 1986. I can't say enough about the beautiful furniture and great customer service at Arhaus. The furniture and accessories really fits with our collective tastes. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. I walked into Arhaus and really liked the design of their merchandise. Tricia one of the design consultants came to my home and helped me plan my buy. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Ask for Tricia and she can be of great help! Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Unfortunate that they can't work to make customers happy. Comenity Reviews. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Laurie. We have since been back to order additional items. Zero customer service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. When I finally came close to making a choice I showed him a picture of my family room. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. He's the complete opposite. Sign up for promotions, decorating tips and more from our team. After finalizing the design the order went in. Reduce the excessive fees charged for returns. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Everyone is always so helpful and pleasant to work with. I asked for 10% considering I spent all night upset with my experience. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. work. Start with a fabric or finish swatch to ensure the perfect choice. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Please see our Measuring for Furniture Delivery guidelines. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. This is total crap. We furnished our dinning room, formal living room and family room furniture at Arhaus. Absolutely stunning store and I love all their merchandise! The store is a joy for us to shop in and I don't particularly like furniture shopping. Resolution went from November to December to you guessed it January. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. We will work with you to resolve the issue to your satisfaction. Purchased a console for my living room! The follow up service is just as slow. And, the little details are a big reminder that a real person created something special just for you. No problem -- they were sending a new cover. 2023 ForLocations.com All rights reserved. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Go in and take a look, you'll be surprised at the quality, variety and the prices! She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. Ugh. Please have your order number available so that we may assist you more quickly. We purchased a Taylor couch set with love seat, chair and three person/long couch. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Beautiful showroom but very unprofessional service. Worst customer service ever, the sales associate lie to you about the delivery schedule. You can make them your self quicker and for half the price. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Date of experience: 08 October 2022 We picked the furniture, then we picked the material. For the privilege of receiving the inflation device so we can properly use the sleeper. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. They are liars, don't live up to their commitments, and are rude. No problem with ordering, delivery etc. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. I just agreed to take the wrong color and one brok on delivery. We require contact information to ensure our reviewers are real. The pros: Nicely designed, modern sofas and sectionals. The Palmer bedroom set we purchased looks great and very impressed with the quality. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. He was very rude and said "you're done looking around get out." Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I requested new back cushion, fabric only, and was told No. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter.
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